Premium Service Orders allow you to attach photos directly to each line item within a work order.
This is useful for documenting damage, showing part condition, tracking repairs, and building customer trust.
Important Notes
- Photos upload in a square (“cropped”) thumbnail format for consistent display.
- Clicking a thumbnail opens the full, uncropped image.
- Each image can have its own description or caption.
- You can upload multiple photos per line item.
Step 1: Open the Work Order
Go to Work Orders in the left menu.
Select the work order you want to update.
Step 2: Expand a Line Item
Scroll to the line item you want to document.
Click the arrow or expand icon to open the line item details panel.
Step 3: Upload a Photo
In the expanded line item panel, locate the Images section.
Click Upload or Choose File.
Select an image from your device.
Repeat the process to upload additional photos.
Step 4: Add or Edit Image Descriptions
Each uploaded image has an Edit button.
Click Edit to:
- Add an image description
- Update existing text
- Save changes
Descriptions help explain what the customer is looking at.
Step 5: View Images in Full Size
Click any thumbnail to open the full-resolution image.
Use this view to examine details or show customers the exact condition of their vehicle.
Additional Notes
- Use photos to document before-and-after repairs, safety issues, or warranty-related work.
- Photos appear in the enhanced online view and support transparent communication with customers.
- Adding photos per line item creates clear documentation if disputes arise later.