Give customers a one-click way to pay outstanding work orders by email.

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Prerequisites

1. Stripe connected
   • Go to My Profile → Account Billing and connect Stripe if you have not already.
2. Premium Printing subscription active
   • Click-to-Pay is only available on the Premium Printing tier.
   • The Free tier can still use Stripe at the counter but cannot send pay-by-email invoices.

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Step 1: Open the Work Order

1. Log in to HibbittsAutoPro.
2. Navigate to Work Orders and select the open order you wish to bill.
3. Confirm all parts and labor items are correct and that a customer email address is saved on the profile.

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Step 2: Send the Invoice Email

1. Make sure that the customer record contains an email address.
2. Inside the work order, in the actions pane, click Email Invoice.
3. The shop customer will receive the emailed invoice. Within the email a preview shows the line items and totals.

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Step 3: Customer Pays Online

1. The shop customer receives the email. At the bottom of the email is a link for the customer to “click to pay online”. The customer should click this link to pay their invoice.
2. A secure Stripe checkout page opens in their browser.
3. They enter card details and click Pay.
4. Stripe displays “Payment Successful” and emails the customer a receipt automatically.

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Step 4: Confirm Payment in HibbittsAutoPro

1. Return to the same work order.
2. View the Payments tab.
3. You will see the new payment recorded with:
   • Date and time stamp
   • Amount paid
   • Remaining balance updated to $0.00

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Tips and Troubleshooting

• Email not received – Check that the customer’s email address is correct and ask them to look in spam.
• Button missing – Verify the account is on Premium Printing and that Stripe is successfully connected.
• Partial payments – Click-to-Pay always charges the full outstanding balance. For partial payments, process the card in shop.